Contact Us

Welcome to VELOUVA. We’re always glad to hear from you. Whether you have a question about an order, need assistance with shipping or returns, or simply want to learn more about our products, our Customer Support Team is here to help.

💌 Get In Touch

Have a question? Send us an email and we’ll be happy to assist.

Email: info@velouva.com

For order-related questions, please include your order number and the email address used when placing your order. This helps us locate your order and provide a faster, more accurate response.

✨ How We Can Help

Our team can assist you with:

  • Order status and tracking
  • Shipping and delivery questions
  • Returns and refunds
  • Product information
  • Size and fit guidance
  • Payment questions
  • Website assistance
  • General inquiries

📍 Business Information

VELOUVA
47 Phoenix St
Canandaigua, NY 14424
United States

Business Correspondence Only – Not a Return Address

Please contact our Customer Support Team before sending any merchandise back. If a return is approved, we’ll provide the appropriate return instructions and return address.

🕐 Customer Support

Monday – Friday
9:00 AM – 5:00 PM (CST)

We typically respond within 24–48 business hours.

💗 We’re Here When You Need Us

Your questions and feedback are important to us. Whether it’s a quick question or something that needs a little more attention, simply reach out and we’ll do our best to make things easy.

info@velouva.com

We look forward to hearing from you and helping make your VELOUVA experience a great one.