Terms of service

Welcome to VELOUVA. We’re happy to have you here. These Terms of Service outline the terms and conditions that apply when you access our website, browse our collections, or place an order. By using our website, you agree to the terms below.

1. Acceptance of Terms

By accessing or using the VELOUVA website, you confirm that:

  • You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.
  • You will comply with all applicable laws and regulations.
  • The information you provide is accurate, complete, and current.
  • You agree to these Terms of Service, as well as our Shipping Policy, Return & Refund Policy, and Privacy Policy.

If you do not agree with these Terms, please discontinue use of our website.

2. Website Use

Our website is intended for personal and lawful use.

You agree not to:

  • Use the website for any unlawful or unauthorized purpose.
  • Attempt to access restricted areas, systems, or accounts without authorization.
  • Upload or transmit viruses, malware, or other harmful material.
  • Interfere with the security, functionality, or operation of the website.
  • Copy, reproduce, distribute, or commercially exploit website content without prior written permission.

VELOUVA reserves the right to restrict or terminate access to the website if these Terms are violated.

3. Product Information

We make every effort to ensure that product descriptions, images, colors, sizing information, and availability are presented as accurately as possible.

Please note:

  • Colors may appear slightly different depending on your screen or device.
  • Measurements may vary slightly due to manual measurement.
  • Product availability may change without prior notice.
  • We reserve the right to modify, update, or discontinue products at any time.

4. Pricing & Payment

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

VELOUVA reserves the right to:

  • Correct pricing, product, or typographical errors.
  • Change prices at any time without prior notice.
  • Modify or discontinue promotional offers.

Orders are processed after payment has been successfully authorized.

5. Order Acceptance

Placing an order through our website does not guarantee that the order will be accepted.

We reserve the right to cancel or refuse an order when necessary, including situations involving:

  • Payment authorization issues
  • Product availability or inventory shortages
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Shipping restrictions
  • Technical or system errors

If payment has already been processed and an order is canceled by us, the applicable amount will be refunded to the original payment method.

6. Shipping

Orders are processed and shipped according to our Shipping Policy.

Delivery may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, public holidays, transportation disruptions, high order volumes, customs-related issues, or incorrect shipping information.

Please review our Shipping Policy for complete shipping details.

7. Returns & Refunds

Returns, refunds, and order cancellations are handled according to our Return & Refund Policy.

Please review the policy before submitting a return request, as certain products or circumstances may not qualify for a return or refund.

8. Intellectual Property

All content appearing on the VELOUVA website, including but not limited to:

  • VELOUVA brand name and logo
  • Product photographs
  • Images and graphics
  • Website design and layout
  • Written content
  • Product descriptions
  • Marketing materials

is owned by VELOUVA or its respective licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially use our content without prior written authorization.

9. Disclaimer

Our website and services are provided on an “as is” and “as available” basis.

Although we make reasonable efforts to maintain accurate information and reliable service, VELOUVA does not guarantee that:

  • The website will always be available.
  • All content will be completely accurate or error-free.
  • The website will operate without interruption.
  • Products or services will remain permanently available.

10. Limitation of Liability

To the fullest extent permitted by applicable law, VELOUVA shall not be liable for indirect, incidental, special, or consequential damages arising from or related to your use of our website, products, or services.

Our total liability relating to an applicable purchase shall be limited to the amount paid for that order, to the extent permitted by law.

11. Changes to These Terms

We may update or revise these Terms of Service from time to time to reflect changes to our services, business practices, or applicable requirements.

Any revised Terms will become effective once posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States.

Any disputes arising from or relating to these Terms or your use of our website shall be handled through the appropriate legal process.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

VELOUVA
📧 info@velouva.com

Business Address:
47 Phoenix St
Canandaigua, NY 14424
United States

Business Correspondence Only – Not a Return Address

For any questions or concerns regarding these Terms, our team will be happy to assist you. We appreciate your trust in VELOUVA and look forward to serving you.