Terms of service

Welcome to VELOUVA. This website (the "Site") is operated by VELOUVA LLC. Throughout the site, the terms “we”, “us” and “our” refer to VELOUVA. By accessing or purchasing from our Site, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

  • You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

4. Modifications to the Service and Prices

  • Prices for our products are subject to change without notice.

  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

  • We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

5. Products and Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange strictly according to our Return & Refund Policy.

  • We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

  • We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction.

6. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

  • You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

7. Limitation of Liability for Unauthorized Shipments

🚨 IMPORTANT NOTICE REGARDING OUR CORPORATE ADDRESS: Our corporate address in Canandaigua, New York is designated purely for administrative functions. Users and customers explicitly agree that mailing products, physical items, or returns to this address without our prior written email authorization constitutes an unauthorized shipment. VELOUVA assumes zero liability for the tracking, refunding, holding, or processing of any items sent to this administrative address.

8. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • For any unlawful purpose;

  • To solicit others to perform or participate in any unlawful acts;

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others;

  • To upload or transmit viruses or any other type of malicious code;

  • To collect or track the personal information of others;

  • To interfere with or circumvent the security features of the Service or any related website.

9. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall VELOUVA, our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of the service or any products procured using the service.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles.

11. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

12. Contact Information

Questions about the Terms of Service should be sent to us at:

  • Email: info@velouva.com

  • Administrative Address (Administrative Office Only — NO RETURNS ACCEPTED):

    VELOUVA LLC

    47 Phoenix St,

    Canandaigua, NY 14424

    United States