Shipping policy

Thank you for shopping at VELOUVA. We are committed to delivering your order in a timely, safe, and efficient manner. Below you will find the details of our shipping rates, delivery options, and order processing procedures.

⏱️ Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

  • You will receive a secondary notification email with your tracking number once your package has been dispatched.

📦 Shipping Rates & Options (United States)

We offer flexible Standard and Expedited shipping options for all orders shipped within the contiguous United States:

Shipping Method Order Value Shipping Cost
Standard Shipping $0.00 – $49.99 $12.00
Free Shipping $50.00 and above FREE
Expedited Shipping $0.00 – $99.99 $18.00
Free Expedited Shipping $100.00 and above FREE

🔎 Order Tracking

Once your package leaves our fulfillment center, you will automatically receive an email containing your tracking information. Please allow up to 24–48 hours for the tracking status to update on the carrier's system.

If you have not received your tracking number within 4 business days of placing your order, please reach out to us at info@velouva.com with your order details.

📍 Incorrect Shipping Addresses

Please ensure all shipping information is accurate before finalizing your purchase. VELOUVA is not responsible for lost, delayed, or misdelivered shipments due to incorrect or incomplete shipping address details provided at checkout. If you notice an error in your address, please email us immediately at info@velouva.com so we can attempt to update it prior to shipment.

🚨 Administrative Address Disclaimer

PLEASE NOTE: Our corporate location in Canandaigua, New York is an administrative workspace and is NOT a distribution or shipping facility.

  • Do not send returns or packages to this address, as they will be automatically rejected.

  • For returns or order issues, please refer to our Return & Refund Policy or email support for official warehouse instructions.

📬 Questions & Customer Support

If you have any questions regarding your shipment or need assistance tracking your package, please feel free to contact us:

  • Email: info@velouva.com

  • Administrative Address (Administrative Office Only — No Fulfillment/Returns):

    VELOUVA LLC

    47 Phoenix St,

    Canandaigua, NY 14424

    United States